Full-Time
Schiffweiler
Posted 9 months ago

HOTEL SUPPORT SPECIALIST

HEAD OFFICE POSITION

We’ve been developing our hotel management software SIHOT for since 1986 and our product family is running in more than 3.500 hotels worldwide. Our offices with a total of 170 employees are located near Berlin, in Valencia, Lisbon, Cardiff, Sao Paulo and Australia’s Gold Coast.

Become part of an international corporation and look forward to new challenges! At our head office in Schiffweiler, Germany, we are hiring qualified and motivated hotel industry professionals to join our Support team.

YOUR TASKS

  • Respond to customer queries in a timely and accurate way, via phone and email
  • Enter client issues in our ticketing system, follow up and close tickets as required
  • Analyse and report product malfunctions (for example, by testing different scenarios)
  • Identify customer needs and help customers use specific features

YOUR PROFILE

  • Proven record in the hotel industry with several years of working experience in different positions, preferably with a strong background in Front Office operations
  • Experience in working SIHOT advantageous
  • Strong communication skills and excellent client service orientation with a professional, friendly attitude
  • Fluent in German and English (both written and verbal)
  • Excellent organisational skills with an ability to think proactively and prioritise work

BENEFITS

APPLY NOW

Sound just like what you’re looking for?
Please send your detailed application together with your salary expectation and your earliest starting date to Mr Norbert Wernet, jobs@sihot.com.

Job Features

Job CategorySupport
FunktionsbereichHotelsupport
StandortSchiffweiler
AnstellungsartFull Time

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