HEAD OFFICE POSITION
We’ve been developing our product suite SIHOT since 1986 and our hotel management software runs in more than 3.500 hotels worldwide. Our offices with a total of 200 employees are located near Berlin, in Valencia, Lisbon, Cardiff, Sao Paulo and Australia’s Gold Coast.
Become part of an international corporation and look forward to new challenges! At our head office in Schiffweiler, Germany, we are hiring qualified and motivated hotel industry professionals to join our Support team.
- Respond to customer queries in a timely and accurate way, via phone and email
- Enter client issues in our ticketing system, follow up and close tickets as required
- Analyse and report product malfunctions (for example, by testing different scenarios)
- Identify customer needs and help customers use specific features
- Proven record in the hotel industry with several years of working experience in different positions, preferably with a strong background in Front Office operations
- Experience in working SIHOT advantageous
- Strong communication skills and excellent client service orientation with a professional, friendly attitude
- Fluent in German and English (both written and verbal)
- Excellent organisational skills with an ability to think proactively and prioritise work