Full-Time
Schiffweiler
Posted 9 months ago

POS TRAINING AND SUPPORT SPECIALIST

HEAD OFFICE POSITION

We’ve been developing our hotel management software SIHOT for since 1986 and our product family is running in more than 3.500 hotels worldwide. Our offices with a total of 170 employees are located near Berlin, in Valencia, Lisbon, Cardiff, Sao Paulo and Australia’s Gold Coast.

Become part of an international corporation and look forward to new challenges! At our head office in Schiffweiler, Germany, we are hiring qualified and motivated F&B or hospitality industry professionals to join our POS team.

YOUR TASKS

Installation and Training

  • Look after national and international clients using SIHOT.POS
  • Support the Sales team in presentations for prospective clients
  • Configure SIHOT.POS according to client requirements
  • Install SIHOT.POS on site in Germany and abroad
  • Conduct training sessions in Germany and abroad

Support

  • Respond to customer queries in a timely and accurate way, via phone or email
  • Enter client issues in our ticketing system, follow up and close tickets as required
  • Analyse and report product malfunctions
  • Identify customer needs and help customers use specific features

YOUR PROFILE

  • Proven record in hospitality (hotel, restaurant, bar or pub) with several years of working experience in F&B or as a IT/Network technician
  • Experience in working SIHOT.POS advantageous
  • Hands-on experience with cash register and ordering information system (e.g. Orderman)
  • Strong communication skills (via phone, email, in-person) and excellent client service orientation
  • A professional, friendly attitude and team spirit
  • Excellent organisational skills with an ability to think proactively and prioritise work
  • Willingness to travel nationwide and abroad required
  • Fluent German and English language skills (both written and verbal)

BENEFITS

APPLY NOW

Sound just like what you’re looking for?
Please send your detailed application together with your salary expectation and your earliest starting date to Mr Norbert Wernet, jobs@sihot.com.

Job Features

Job CategorySupport
FunktionsbereichSupport POS
StandortSchiffweiler
AnstellungsartFull Time

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