Duve and SIHOT integrate to elevate guest experience management worldwide Duve, a leading guest experience management platform, proudly announces its latest integration with SIHOT, a globally recognized leader in hotel management software. This partnership is set to...
Harald Köhler liderará el crecimiento del mercado austriaco de la empresa de software de gestión hotelera
Hotel Management System and EV charger integrate to provide seamless payment options to guests
Hot on the heels of consumer demand for travel and hospitality companies to be more sustainable, hotels are embracing the growing ‘slow travel’ trend which sees guests seeking a more relaxed and slow-moving experience, embedded with a true local flavour…
As MICE travellers begin returning, hotels need to up their game to maintain these valuable contracts and up the ante for revenue generation. MICE travellers can be a picky bunch, with the need to provide exceptional service at each touchpoint as well as cater to very specific needs and preferences…
Ziel der engen Zusammenarbeit ist, direkte Verbindungen zu Metasuchmaschinen für Live-Preis- und Verfügbarkeitsaktualisierungen bereitzustellen: Die Partnerschaft ermöglicht daher den SIHOT-Benutzern durch die Unterstützung von Mirai Metasearch Verfügbarkeiten und Hotelpreise direkt an die wichtigsten Metasuchmaschinen zu verteilen. Die strategische Integration von Mirai mit Google Hotel Ads, trivago, Tripadvisor, Bing Hotel Ads, Kayak und Skyscanner bietet Hotels daher die Gelegenheit, Vertriebskosten zu minimieren und gleichzeitig den Direktverkauf zu steigern sowie die Abhängigkeit von OTAs zu verringern.
A well constructed loyalty programme benefits both the guest and the hotel. For hotels and resorts, loyalty schemes are a great way of securing first-party data, and truly understanding your specific guest profiles, helping you best assign human and financial resources to further improve your business
Hoteliers are turning to technology to assist in operations, housekeeping, maintenance and guest services. Systems and automation are helping to reduce the pressures on an already over-stretched staff and enable them to deliver a better guest experience by removing many administrative processes that have been a burden on team time. So too in the process, reducing costs by improving efficiencies in the team.
Upselling is a vital sales technique. It’s the process of selling higher priced or additional products or services to an existing customer. To be successful at upselling, you need to understand what is important to your customer and match your products to their needs and wants.
A hotel’s PMS may be hidden from the view of guests, but they’re the crux of providing exceptional service throughout your business. Luxury properties need systems they can rely on to assist them in delivering luxury living and hospitality services. While the PMS takes care of core functions such as reservations, front-desk operations and payments in one convenient system, it also needs to facilitate a digital guest experience that can be relied on.
At the end of 2022, just 13% of travel businesses were AI mature with the capability to unlock more potential from the business, leading to phenomenal financial performance achieving 50% revenue growth. Industry publication Skift estimates there is a $28m impact on travel with AI. In a sector struggling with staffing and recruitment, AI will be the saviour of many repetitive and administrative tasks that can be automated.
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