Obtain valuable feedback from your guests by asking them to complete an online questionnaire and find out how you can improve the services offered.
Use your guests’ ideas and critique to keep up with what your guests want and need. As an integral part of quality management, the questionnaire tool SIHOT.Feedback will provide important insights. The questionnaire’s link can be sent to the guest in form of a post-stay-mail. One click takes the guest to the starting page with a friendly welcome message. Once completed, the questionnaire closes with a few words of thanks for the time invested.
This process ensures that you know what your clients expect and how their expectations are fulfilled. Use the information to optimise your procedures and how to expand guest facilities. A vital aspect of professional complaint handling is to be able to get back to the guest who may have had a negative experience. With SIHOT.Feedback, you can trace comments back to the respective guest and
respond as required.
The online questionnaire can be adapted to your individual requirements, according to the facilities and services offered at your property. You can also set up different languages.
Evaluation and Analysis
Graphic analyses show how guests evaluate the hotel’s performance overall and in detail. With one click you can export the data of the survey for further editing and distribution in an Excel sheet or Word document.