The SIHOT.Kiosk guides your guest through the arrival formalities at a dedicated check-in terminal. I. e. guests no longer need to contact reception but can conduct a check-in by themselves. This module offers high adaptability to the individual property: each step of the check-in procedure follows your own standard operation procedures. In addition, the user interface will be designed after your corporate identity and in line with the style of your property.
Step by Step
Guests access the check-in by entering their reservation number or GDS-code or by scanning the QR-code that they received with their confirmation. Usually, the first step is to complete the required personal data for the police report or just for the hotel’s own record keeping. Having confirmed the booking terms and conditions, a signature can be obtained on the touch screen. Thereafter, you can offer an upgraded room category at extra charge or go straight to the room selection. Use pictures and illustrations to help the guest choose a room, unless one has been allocated by Front Office already. You may also offer and present additional services at this stage, such as breakfast, hotel shuttle, etc.
The prepayment by credit card is automatically recorded in the SIHOT.Kiosk and settled accordingly. An invoice will be send to the guest by email.
Key Cards or Mobile Key
Once the check-in is completed in SIHOT, guests can encode a key card using the encoding machine provided at the terminal. Alternatively, an ID number can be sent to the guests’ smartphone, with which they will be able to open their room door. This mobile key feature is available when using an interface to a supporting door lock system.