“Complete Handling of Cancellation and No-Show Charges”
This module automates the administration and processing of charges for cancellations, amendments, no-shows and any related fees.
Individual Configuration of Rules
SIHOT.Rules ensures that your cancellation policy is applied whenever necessary to avoid the loss of revenue. You can even work different policies, such as your own rules for direct bookings and different policies that may apply for reservations made by OTAs and GDSs.
The charges principally depend on how many days in advance the reservation is cancelled or amended. A number of other factors can also be taken into consideration. The rules as to when and how the charges are applied are decided by yourself and can be adapted to hotel policy as required. Amendments to be charged may also include changes category, changes in the period of stay and early departures. Charges may or may not be applied on accommodation only. The calculation includes different services and fees. You may, for example, decide that administrative fees apply to cancellations only but not to reservations that are postponed.
Exceptions to the application of the rules can be entered in the guest profile, in the package master file and in each reservation. After the cancellation or amendment of a reservation, SIHOT displays the calculated charges and any applicable fees in a separate dialog. In this dialog, the hotel staff can check and adjust the charges if necessary or even waive them entirely.