Many guests rely on the hotel to keep items such as adapters and charging cables at hand for them to borrow. This module ensures that the entire handling process is taken care of. The SIHOT.Security Deposit functions keep track of all the items that have been lent to guests for use during their stay. They also ensure that deposits are duly paid and refunded. Adapters, bathrobes, chargers – you know where your inventory is and how many items are available.
Issuing and Posting
The requested item is recorded on the guest account. At the same time, the refundable deposit is posted to the account. A receipt can be printed for the guest.
Return and Refund
When the item is returned, guests can be reimbursed straight away or they can keep the deposit as a credit on their account to be included in the final settlement.
Loss or Damage
If the item is damaged or simply not returned, the fee is not refunded. Instead, SIHOT posts a revenue in form of a service and the payment remains on the account. The damaged or lost item is automatically assigned a “blocked” status in the inventory until such a time it is replaced or mended and the status is manually changed to “available” again.
Controlling and Reporting
There is a comprehensive report on deposits collected and refunded, which can be called up either for a particular day or over a certain period.