We are very pleased to announce that GUBSE has been awarded the CrefoZert Solvency Certificate by Creditreform. Your trust over the years has played a major role in securing this certificate – thank you for your continued support.
In May, businesses all over Europe face the General Data Protection Regulation (GDPR) and the new ePrivacy Regulation. We’d like to take this opportunity to assure you that you are already well prepared for the changes ahead by using SIHOT in your day to day business processes. The trend for digitalisation is unstoppable and younger generations have clear expectations as to the use of mobile devices and also their digital working environments.
We hope you enjoy reading this newsletter.
Jörg P. Berger
As one of the largest information service providers with 167 branches across Europe and China, Creditreform International’s services enable sound business dealings. The service portfolios of the German Creditreform AG’s associated companies supplement Creditreform’s traditional core business lines of business intelligence and debt collection. Obtaining the CrefoZert Solvency Certificate is subject to stringent conditions and signals stability and dependability to our business partners.
The certificate mirrors our company’s philosophy of more than 30 years: to work with sound practices and be a respectable business partner. GUBSE was founded in 1986 with the intention to develop a hotel management software that is stable, user friendly and always up-to-date with the latest technological trends. We’ve stayed true to our course and are now proud to see 3,500 hotels working with SIHOT worldwide every day.
Our clients’ trust is very important to us. As customers, you have always stressed that you can rely on us and this trust is now officially reflected in the CrefoZert Solvency Certificate. We’d therefore like to thank all our clients for your trust and your partnership that has enabled us to grow and develop into the company we are today.
How do generations X, Y and Z tick?
Mobile devices are a key factor in attracting this new core target market!
They’re also called “reality-check-generation” – they prefer face-to-face communication with colleagues and superiors, work hard for their career and don’t need overblown job titles.
A study by US HR consultants Robert Half provides important facts: the young generations X and Y as well as the “Gen-Zers” are highly focussed on flawless online technology. Meaning: high speed Wi-Fi without hotspot-blockers is absolutely compulsory in hotels. In-room TV screens must be “smart” and connect to the internet without extra charge. Tablets and smartphones are used at the same time as second screens for quick communication (using messengers such as WhatsApp) and for information (important social media platform: Instagram).
Hotels are rather slow in adopting mobile devices in their day to day work, especially with regards to their staff’s privately owned devices. Nevertheless, young people are expecting the same level of technology at work as they are used to in their private lives. To keep up with their expectations, we must find solutions together – this often results in brilliant ideas and incorporating new ideas in existing procedures. Speed and personalisation are current trends in the digital world that are not to be ignored. This involves adjustments and optimisations in the way the hotel industry works.
In order to carry out daily tasks and procedures professionally, target oriented and in a timely manner, new sets of rules are needed. Using mobile devices during working hours may tempt staff to pursue non-work-related activities. On- and off-duty become kind of interwoven – which requires discipline, trust and clear principles. Again, these should be worked out together for the best possible employment of digital strategies within a corporation. Success is pre-programmed. Guests and staff of all generations should be able to decide for themselves to what extent they make use of modern technology and digitalisation whenever appropriate and convenient. For the industry, it is important to be prepared!
*More information on Robert Half’s study under this link Generation Z: Five Surprising Insights – New Research Sheds Light on Attitudes, Behaviors of Generation Z at Work (July 2015)
The mobile solution for your staff
Printed lists, especially those individually made up for each department, are a thing of the past as they are usually obsolete shortly after printing. SIHOT.Mobile helps your staff in their daily tasks with up-to-date data supplied by SIHOT.PMS at all times. Everyone knows how to use a smartphone or tablet and everyone uses apps to navigate through the day. So why not use SIHOT.Mobile? The app for Housekeeping, Maintenance, Service and Management is as easy to install as it is to use.
So how do departments work with SIHOT.Mobile?
A dedicated housekeeping dashboard provides an overview of the current status of all rooms – what room is staying on, what room is departing and what room needs cleaning urgently for an expected arrival. You’ll always know which rooms are vacant and which rooms are not and plan accordingly. As soon as a room is checked, the status is changed in the app and it can be immediately let to a new guest. Lost and found items can also be recorded in the app so that they are shown in the PMS straight away.
Any maintenance problems that are recorded and documented with photographs inSIHOT.Mobile can be prioritised on the technician’s maintenance report. Having fixed the problem, the room status is updated in the app, saving Reception from having to locate and question the staff on the floors.
Service staff in the hotel’s outlets will also appreciate the speed of information inSIHOT.Mobile: meals booked and meals taken by the guests are available at the flick of a finger. For management, there are selected movement data and figures to keep you updated at all times.
The advantages of SIHOT.Mobile at a glance:
- Easy and convenient to use
- Direct access to SIHOT.PMS data and immediate data transfer
- Mobile app for smartphones and tablets
GDPR – What You Need to Know
Sensitive data and how to deal with it
The European Data Protection Regulation will be applicable as of 25th May, 2018 in all member states to standardise data privacy laws across Europe. It will replace the regulations dating back to 1995.
We at GUBSE started looking into this topic a long time ago and we have checked all modules in the SIHOT product suite for their compliance. Adjustments were carried out as necessary and any further changes will be completed shortly after final details on the GDPR will be released. You will always be on the safe side with your SIHOT.Solution!
After long political deliberations, the new European Data Protection Regulation (GDPR) is coming into effect and will have a large impact on the hospitality industry. Also as of 25th May 2018, the new ePrivacy Regulation will apply. All business will have to comply with these in the future. Offences will carry up to 6-figure fines. When processing data in breach of the regulations, the Data Protection Authorities (DPAs) may enforce sanctions of up to 4% of the company’s turnover.
Which data is affected and what constitutes data processing?
- The focus is on personal data that may be used to identify a person. This includes information such as name, age, gender or address, for example. Simply saving such data is already considered “data processing” and, therefore, subject to the GDPR.
Can you enter data in a computer system or this a grey area?
- The processing of data is allowed when deemed necessary: for example, gathering personal data to comply with the accommodation contract. Problematic: data which is of interest for promotional uses. This always requires the guest’s consent.
How to be compliant with the data protection regulations?
- Establish a register of processing operations: document all procedures that process personal data of guests as well as employees and suppliers.
- Employees must adhere to data protection and require regular training sessions on this subject. This must be documented and kept on file. In particular, you need to provide answers to questions such as: Who has access? How to this controlled? What protection mechanisms are in place? Employees not adhering to the hotel’s policies may face written warnings or even termination.
- Appoint a data security officer. This may be non-authorising officer among your staff or an external service provider.
Conclusion: data protection is possible! More so, it is an opportunity to create interesting new USPs for your company.